Unacceptable Service From Southwest Airlines Personnel at Denver International Airport

(Update! Southwest Airlines called me apologized😀 12/28/18 10:45 am...they also will issue Annabelle a $50 Luv Voucher towards her next Southwest flight.

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Below is a copy of the letter I have sent to Denver International Airport on 12/28/18.  I am very disappointed with the Southwest Airlines workers in the baggage check in area at DIA!

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To Whom it May Concern:

Yesterday, on December 27, 2018, my daughter was weighing her bags at the Southwest check in area and while doing that her Colorado Drivers License accidentally was dropped and fell under and behind one of the construction temporary walls at the Denver International Airport.

This incident happened at 5:35 am.  NO ONE from Southwest Airlines would help her retrieve the license even though she knew exactly where it was. In fact, she was basically told "Too Bad" and/or "It's your tough luck" and "you can't get it back ever" from the airport personnel in the area. 

Fortunately, she had her passport with her so she was still able to fly to her destination.

After she called me (in tears), I called the number on your website that was the police office and asked for help retrieving the license.

Anna, who answered the phone went "over and above" for me.  She got someone to go to the exact place where the license was and go behind the construction temp wall and retrieve the license.  She then called me and told me that the license was safely at the Airport's Lost and Found.

When the Lost and Found department finally opened at 8:00 am, I could not get through to the office on the phone, so I called Anna back for help, and she made sure I got through to the Lost and Found's supervisor, Carey, who told me that my daughter's license was definitely at the Lost and Found and gave me exact directions on how to retrieve it.

Later in the day, I made the six hour round trip to DIA and the volunteers were so helpful in directing me to the Lost and Found and I was able to retrieve my daughter's license!

Thank you so much for this excellent experience.

Please though, tell the Southwest personnel and/or the airport personnel to be more helpful when things like this happen.  They were very rude and unhelpful and I do plan to file a complaint with Southwest.

JO ANN Schneider Farris

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And...below is the complaint I filed with Southwest Airlines:

On December 27, 2018, my daughter was weighing her bags at the Southwest check in area and while doing that her Colorado Drivers License accidentally was dropped and fell under and behind one of the construction temporary walls at Denver International Airport in the Southwest airlines baggage check in area.

This incident happened at 5:35 am.  NO ONE from Southwest Airlines would help her retrieve the license even though she knew exactly where it was. In fact, she was basically told "Too Bad" and/or "It's your tough luck" and "you can't get it back ever" from the Southwest personnel in the area. 

Fortunately, she had her passport with her so she was still able to fly to her destination.

After she called me (in tears), I called the number on the DIA website that was the police office and asked for help retrieving the license.

Anna, who answered the phone went "over and above" for me.  She got someone to go to the exact place where the license was and go behind the construction temp wall and retrieve the license.  She then called me and told me that the license was safely at the Airport's Lost and Found.

When the Lost and Found department finally opened at 8:00 am, I could not get through to the office on the phone, so I called Anna back for help, and she made sure I got through to the Lost and Found's supervisor, Carey, who told me that my daughter's license was definitely at the Lost and Found and gave me exact directions on how to retrieve it.

Later in the day, I made the six hour round trip to DIA and the airport welcome volunteers were so helpful in directing me to the Lost and Found and I was able to retrieve my daughter's license!  

Now I have to securely ship the license to my daughter.  If the Southwest personnel in the area had been helpful, I would not have had to spend an entire day retrieving the license and my daughter would have her Colorado identification in her possession at this time.

The airport personnel were helpful, but the Southwest personnel were very rude and unhelpful and I am very disappointed in Southwest Airlines service regarding this incident.  I do expect a response and apology and perhaps a LUV voucher or refund to make up for this very poor service from Southwest Airlines. 

JO ANN Schneider Farris

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(Update! Southwest Airlines called me apologized😀 12/28/18 10:45 am...they also will issue Annabelle a $50 Luv Voucher towards her next Southwest flight.

Broadmoor World Arena Box Office Made a Huge Error - Book of Moron, NOT Book of Mormon!

Update 12-24-18:

I heard back from the Broadmoor World Arena assistant general manager.  She apologized for the error and offered our family complimentary tickets for an upcoming concert at the Pikes Peak Center.  We are unable to attend that particular concert, but asked for an alternative date.  I am so glad I reported this incident and I'm very impressed with the Broadmoor World Arena's response.

Since then, we've been sent four tickets to see the Nutcracker at the Pikes Peak Center on 12-25-18.

See what happened below.

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Below is a letter I recently sent to the Broadmoor World Arena Box's Office's Management.  In summary, my daughter's savings paid for the wrong show and our family was so disappointed!  Hopefully, I will hear back and get some sort of refund or credit.

October 8, 2018

To the Broadmoor World Arena Box Office Management and Staff:

This past weekend, on the night of Saturday, 10/6/18, my family of four was so excited since my teenage daughter had saved over $200 to treat us to the best available tickets for what we thought was the Broadway show The Book of Mormon at the Pikes Peak Center.  

It was not until the show went on for about 20 minutes that we realized we were at The Book of Moron.  We were so, so disappointed and sad.  

We really had no idea we had tickets for a totally different show.  (The announcer even said that he had a feeling that many present may be expecting The Book of Mormon, but we didn't understand until later what he meant, and we felt so foolish.)

My daughter saved and saved her money to treat us to the show and personally went to your box office to ask for the best available tickets for The Book of Mormon and your personnel did not specify or explain that she was buying tickets for a totally different show!  

My daughter told me she distinctly said "I want to buy tickets for The Book of Mormon."  She said after the sale was made, she was handed the tickets in a closed envelope by the person at the ticket window, so she had no idea that the tickets said "Book of Moron" on them.

After seeing the show on Saturday night, when I returned home, I saw an advertisement for the Book of Moron show stating that tickets were ranging from $22 to $47, so I also don't understand why she was charged $50 per ticket?  Our seats were in the back and in my opinion were not worth what she paid.

Attached are copies of our tickets and her receipt.  It would be great if you'd send her a refund or give our family some sort of credit for this very serious mistake.

Please note that I have also sent the Broadmoor World Arena Box Office a hard copy of this letter which should arrive in a day or two.  I look forward to your response.  

Thank you.  '

JO ANN FARRIS

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Update 10-18-18:

I heard back from the Broadmoor World Arena assistant general manager.  She apologized for the error and offered our family complimentary tickets for an upcoming concert at the Pikes Peak Center.  We are unable to attend that particular concert, but asked for an alternative date.  I am so glad I reported this incident and I'm very impressed with the Broadmoor World Arena's response.

Good-Bye Red Car 9-15-2018

My husband Dan has a history of junking cars. It seems anything he drives goes to the junk yard.

This 1997 Dodge Avenger was hurt really bad in the recent Colorado Springs hailstorms, so we sold it to the junkyard today 9/15/18. We bought the car from Ryan Jahnke in 2011.

It has new tires now, but Dan used to pump up the almost flat tires daily before he went to work with a bicycle pump. The doors don’t open from the outside and the driver’s window won’t open. Sunroof and rear windshield completely shattered...Power steering not working...225,000 miles....

Good Bye to another car Dan drove until it became a junk car...

Rebekah and JO ANN Climbed Mt. Fuji! 7/30--31/2018

Yes!  You read this correctly....my daughter and I climbed Mt. Fuji!  One of the reasons I decided to go to Japan to visit Rebekah was to do that.

Here's how this amazing accomplishment came about:

When my son Joel climbed Mt. Fuji with the Disney On Ice Frozen cast in 2016, he returned with an incredible walking stick that showed off his amazing adventure of climbing Mt. Fuji.  Until then, I had no idea how incredible an accomplishment that was, but I wanted to find out what Joel had done, so I began watching YouTube videos about Mt. Fuji and I read about Mt. Fuji on various websites.  I was completed intrigued,  so I decided someday I would go to Japan and climb Mt. Fuji!  I've done other things that seemed similar like climbing up mountains and skiing down or hiking up mountains and scootering down, so I thought, "Why not, Mt. Fuji?"

So...when Rebekah found out that she'd been hired by Disney On Ice and was going to Japan, she and I began talking about me visiting her in Japan during the week the cast would climb Mt. Fuji.  I began looking for flights and Rebekah asked her show's Tour Coordinator about getting me accommodations at the same hotel as the cast.

I finally contacted Omega travel, the travel agency that Disney On Ice uses to arrange flights for their cast and crew and employees, and they were so helpful and got me an amazing price for a trip to Japan!  And...once I purchased the ticket and knew I was officially going, Rebekah reserved and paid for my trip on the charter bus to Mt. Fuji. (She also got me a ticket to see her perform in the show.)

Anyway...enough of the planning.....on to a summary of our Mt. Fuji experience and adventure!

We boarded a Charter bus from the Cypress Garden Hotel where Rebekah and the cast and I were staying in Nagoya, Japan at 11:45 am on Monday morning 7/30/18.  The night before, Rebekah and I packed our backpacks with things we needed to take with us.  Some of those things included warm and water resistant clothing we could layer on ourselves, a rain poncho, gloves, hats, sunglasses, sunscreen, bug spray, water bottles, headlamps, and food.

The Disney On Ice Cast and Crew Before We Climbed Mt. Fuji 7/30/18

It took about 5.25 hours for the bus to take us to Mt. Fuji.  The trip was so wonderful though.  The bus was air conditioned and even had a charging outlet for our phones!  As we traveled we saw this beautiful and green Japan scenery.  We also saw Japanese style houses and cars.

We arrived at 5:00 pm at the Mt. Fuji 5th Station and it didn't take long for everyone to get their things together and get off the bus.  Everyone was so excited, but also a bit nervous.

The first thing we did was purchase walking sticks with flags at the gift shop and used the restroom.  Then, off we went...

We were stopped by a group asking for donations for the preservation of Mt. Fuji, and of course we donated and were given a  memory token and a guidebook to Mt. Fuji.

We took the Yoshida trail up, which started at the Fifth Station at Kawaguchiko, about 7,500 feet above sea level.

As Rebekah and I began our hike, we were in wonderful spirits and so happy to be really doing the adventure we both only dreamed of.  Our dream was about to become a reality!  We talked about how we would always remember this special time together.

The lower area of the volcano is lined with trees just like some of the hikes we've gone on together at home in Colorado.  It was wonderful to spend time just talking to my daughter!

It was still light when we reached the 6th Station which was about an hour later.  We were just so happy taking our time and enjoyed the experience.  The hike to that station was an easy hike.  There were a lot of people at that station.  I imagine some hikers just hike to the 6th Station and then go back to their cars or buses.

It took another hour or two to reach the 7th Station.  The hike to the 7th station was much more difficult since we had to climb up rocky terrain.  It was quite a challenge for me, but Rebekah helped and guided me.

By the time we reached that station is was getting dark, but when we left it was dark.  There, we stopped for a bathroom break.  There are pay toilets at each station which cost about 200 Yen ($2.00) to use.  We also made sure our headlamps were on as we continued our hike.

We should have ate something at the 7th Station, but I was determined to get closer to the hut we reserved which was near the top of the 8th station and then eat.  (If we knew how long it would take to get to the hut, we would have definitely ate something then.)

The climb became increasingly more and more difficult as we continued to climb.  The trail was lit us by a trail of headlamps.  There seemed to be hundreds of hikers going up that mountain.  Sometimes it was like bumper to bumper traffic as we waited in a line to climb.

At one point the climb became very difficult and a guy from France literally hoisted me up step by step as Rebekah pushed me up!  When we got to that particular part of the 8th Station, we celebrated what seemed like an impossible climb.  There we took a good time to rest and continued up and up.

It was around 1:30 am when we reached our hut.  After checking in, the attendant in charge gave us a bag for our shoes and escorted us to our bunk.  It was 2:00 am by then and Rebekah and I tried to sleep on top of the provided sleeping bags that was laid out for us on a Japanese style mat that came with an attached pillow.

At 4:00 am, Rebekah and I left the hut.  We got our walking sticks stamped and headed onward and upward.

The walking sticks were stamped at each checkpoint as we ascended up the mountain. The stamps are so beautiful!

As we began ascending, the sun began to rise, so we were able to stop using our headlamps and see the most spectacular sunrise ever.  We were really above the clouds and the clouds looked like a beautiful sea of foam!

Finally, around 6:15 am, we reached the summit and got our walking sticks stamped to prove we made it.  Before leaving, Rebekah got herself some coffee and then we headed even higher to check out the crater.

We would have stayed up there longer, but we had a bus to catch waiting for us at the bottom of the mountain, so at 7:20 am, we began our descent.

The descent down is a trail that switch back and forth, but it is very rocky and sometimes slippering. It took us about five and a half to get down.

It would have probably taken longer than five and a half hours for us to make it down, but when we learned that the bus would leave without us at 1:30 pm, Rebekah took my hand and helped me move down those rocky switch backs with some extra speed.  In addition, a crew member and a cast member connected with us on the way down since by accident they had descended on the wrong path and had been forced to climb back up and go down again.  The kind crew member carried my backpack for me which helped me get down at a decent speed.

We  returned to the bus at 12:45 pm.  As soon as we got on that bus we pulled off our shoes and collapsed.   (I didn't know it until I took off my shoes and socks, but wow, did I have a lot of blisters and my feet and ankles were really swollen)

The bus left Mt. Fuji at 1:00 pm.

As the bus drove us back to Nagoya, we slept and also thought about what we had accomplished.  I don't think I will ever hike up Mt. Fuji again, but I'm glad Rebekah and I did it!

These shoes are the shoes I wore to climb Mt. Fuji!

Restrooms In Japan

The public restroom stalls in Japan are much more private than in the USA. (Legs do not show.). Also note extra toilet paper is hung nicely in a public stall and soap looks quite inviting! No paper towels though...