I heard back from the Broadmoor World Arena assistant general manager. She apologized for the error and offered our family complimentary tickets for an upcoming concert at the Pikes Peak Center. We are unable to attend that particular concert, but asked for an alternative date. I am so glad I reported this incident and I'm very impressed with the Broadmoor World Arena's response.
Since then, we've been sent four tickets to see the Nutcracker at the Pikes Peak Center on 12-25-18.
See what happened below.
---------------------------------------------------------
Below is a letter I recently sent to the Broadmoor World Arena Box's Office's Management. In summary, my daughter's savings paid for the wrong show and our family was so disappointed! Hopefully, I will hear back and get some sort of refund or credit.
October 8, 2018
To the Broadmoor World Arena Box Office Management and Staff:
This past weekend, on the night of Saturday, 10/6/18, my family of four was so excited since my teenage daughter had saved over $200 to treat us to the best available tickets for what we thought was the Broadway show The Book of Mormon at the Pikes Peak Center.
It was not until the show went on for about 20 minutes that we realized we were at The Book of Moron. We were so, so disappointed and sad.
We really had no idea we had tickets for a totally different show. (The announcer even said that he had a feeling that many present may be expecting The Book of Mormon, but we didn't understand until later what he meant, and we felt so foolish.)
My daughter saved and saved her money to treat us to the show and personally went to your box office to ask for the best available tickets for The Book of Mormon and your personnel did not specify or explain that she was buying tickets for a totally different show!
My daughter told me she distinctly said "I want to buy tickets for The Book of Mormon." She said after the sale was made, she was handed the tickets in a closed envelope by the person at the ticket window, so she had no idea that the tickets said "Book of Moron" on them.
After seeing the show on Saturday night, when I returned home, I saw an advertisement for the Book of Moron show stating that tickets were ranging from $22 to $47, so I also don't understand why she was charged $50 per ticket? Our seats were in the back and in my opinion were not worth what she paid.
Attached are copies of our tickets and her receipt. It would be great if you'd send her a refund or give our family some sort of credit for this very serious mistake.
Please note that I have also sent the Broadmoor World Arena Box Office a hard copy of this letter which should arrive in a day or two. I look forward to your response.
Thank you. '
JO ANN FARRIS
----------------------------------------------
I heard back from the Broadmoor World Arena assistant general manager. She apologized for the error and offered our family complimentary tickets for an upcoming concert at the Pikes Peak Center. We are unable to attend that particular concert, but asked for an alternative date. I am so glad I reported this incident and I'm very impressed with the Broadmoor World Arena's response.
