We Have No Heat - Almost $700 Wasted - How Come Furnace Physicians & Air Conditioning Specialists, Inc. Can't-Won't Fix Our Heater?

A week ago, our heater stopped working. Dan panicked and called the first number he found in the phone book.

A repairman from Furnace Physicians & Air Conditioning Specialists, Inc. in Colorado Springs came out to our house and charged us $134 for just coming to our house (there was a "call fee" and a "diagnostic fee") and they said there was nothing wrong. They told Dan that when he had replaced the heating filters, he closed the cover to the furnace incorrectly. They showed Dan how to close the furnace cover correctly and told him that should get our heater working.

That evening Dan noticed that the heat didn't work still. He called Furnace Physicians back and they came out again and told Dan we needed a new thermostat.

That cost us another $135 for the Thermostat part.

After Furnace Physicians left, the heat worked for a couple hours and then did not work again. Dan called Furnace Physicians back.

At first, they said, they would have to charge us $99 to just come out to our house again, but somehow, Dan talked them out of doing that since we already had spent close to $300. They came out to our house again.

The third time they came out they said a gas valve was faulty. The charged us $421 to replace the valve.

After the gas valve was replaced, we had heat for 6 hours and it went out again.

We called the Furnace Physicians back on Saturday. The company told us that we could order another $400 part "a motherboard type device" that may or may not get our heater working. They could order that part for us and charge another $99 for just coming to install the $400 part. That means we have to come up with another $500 dollars at least.

They told us that after paying another $500, if they still can't get the heater working, we will need to buy a new furnace and they'll give us credit for everything we paid to them so far if we want to go that route and have them install the furnace we buy from them.

In the meantime, Furnace Physicians brought by some space heaters for us to use temporarily, but we don't really have any more money to spend so we are in a freezing Colorado house sitting next to space heaters and trying to stay warm, but not knowing quite what to do.